Terms of Service

If you run a business on Appts, the Appts for Business Terms also apply to you.

1. Accepting these Terms

By creating an account, booking, joining the waitlist, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and able to enter into a binding contract.

2. Your account

You sign in with your mobile phone number and a one-time code sent by text message, or with an email address and password once your email is verified. You can add the other one later; each phone number and email address can belong to only one account. Keep your phone, email account and password secure: you are responsible for activity on your account. Give accurate details, keep them up to date, and tell us promptly at support@appts.com if you think someone else has used your account.

3. The Appts marketplace

Appts helps you find and book appointments with independent businesses such as salons. The businesses are not owned or operated by Appts. Each business is solely responsible for its services, including their quality, safety, licensing and price, and for its own policies. Appts is not a party to the service you receive and does not guarantee any business, team member or result.

The times we show come from each business’s schedule in Appts and, for some businesses, from their own booking software through a connected Google Calendar. We show availability as it is reported to us; if a business’s calendar was out of date, the business may need to contact you to move your appointment.

4. Bookings, changes and cancellations

• When a time is open, your booking is confirmed straight away. You are booking directly with the business for the services, date and time shown.
• A business may have a cancellation and no-show policy. We show it before you book, and you agree to it when you book. It can include a fee for cancelling late or not showing up, and it says whether a deposit counts toward that fee.
• You can change or cancel a booking in the Services within the business’s rules. A business can also change or cancel your booking; we will tell you when it does.
• When you book for a group, you are responsible for the seats you book until a friend joins and takes their own seat through your invite link.
• If you join a business’s cancellation waitlist, an offer is first come, first served and may end before you claim it.

5. Payments

• Prices are in US dollars and set by each business. You need a card on file to book. We do not place holds on your card: the only charges are the ones described here.
• Depending on the service, you pay in full when you book, pay a deposit when you book, or pay nothing when you book. Anything still owed after a visit is a balance that you pay yourself in the Services, choosing the card each time, or at the business.
• Some businesses take only a deposit through Appts. For those, the rest is paid at the business, not through Appts, and the booking says so.
• If the business’s policy allows it, a late-cancellation or no-show fee is charged to the card you booked with, without you being present.
• Appts collects payments on behalf of the business as its limited payment-collection agent. A payment you make through Appts counts as payment to the business for that amount. Cards are processed by Stripe; Appts never stores your full card number.
• Refunds follow the business’s policy and go back to the card you paid with. Tips are given at the business; the Services don’t take tips from consumers.
• If you dispute a charge with your bank, we may share the booking, the policy you agreed to and related records with the payment processor to respond.

6. Messages and Appts appointment texts

We send you messages about your account and bookings by email and, if you allow it, by push notification. Sign-in codes are sent by text message; message and data rates may apply.

Appts appointment texts is Appts’ text message program for your own bookings: confirmations, a reminder about 24 hours before, changes and cancellations, waitlist openings and receipts. You get these texts only if you choose to — by ticking the unticked box when you book on appts.com or in the Appts app, turning on “Appointment texts” in your profile, or texting START to (213) 328-7755. Joining is optional and never a condition of booking, purchase or using the Services. A business cannot sign you up. How people opt in, with the exact wording and screens, is on our SMS consent page and in the Text message consent part of our Privacy Policy.

• Message frequency varies with your bookings.
• Message and data rates may apply.
• Reply STOP to any message to stop appointment texts; we will send one message confirming you are unsubscribed, and nothing more. Reply START to rejoin. You can also turn them off in your profile.
• Reply HELP for help, or email support@appts.com.
• Carriers are not liable for delayed or undelivered messages.

We do not send marketing text messages. How we handle your number and your consent is in our Privacy Policy.

7. The waitlist and this website

Joining the Appts launch waitlist on this website expresses interest in Appts and lets us email you about early access and launch news. It asks for an email address, never a phone number, and never signs you up for texts. It is free, creates no obligation, and does not guarantee access, timing, or availability in any particular area. You can unsubscribe at any time. This website’s cookies are explained in our Cookie Notice.

8. Acceptable use

You agree not to:

• Use the Services for anything unlawful, fraudulent or harmful.
• Make bookings you do not intend to keep, or interfere with other people’s bookings.
• Sign up for someone else, or use another person’s phone number, email or card.
• Try to get into accounts, data or systems you are not allowed to use.
• Copy, scrape or reverse-engineer the Services except where the law allows it.
• Send false, misleading, abusive or harassing content to businesses or to us.

We may suspend or close an account that breaks these Terms or puts businesses or other users at risk.

9. Closing your account

You can delete your account at any time from your profile once you have no upcoming booking and no unpaid balance. Our Privacy Policy explains what we keep afterwards.

10. Intellectual property

The Appts name, logo, content, and design are owned by APPTS LLC and protected by applicable laws. You may not use them without our permission.

11. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows. We do not promise that the Services will be uninterrupted or error-free, that availability shown will always be accurate, or that any business or service will meet your expectations.

12. Limitation of liability

To the fullest extent the law allows, Appts and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Services or from any service a business provides. Our total liability for any claim about the Services will not exceed the greater of the amounts you paid through Appts in the twelve months before the claim, or one hundred US dollars. Some states do not allow these limits, so they may not all apply to you.

13. Changes to the Services and these Terms

We may change or stop features of the Services. We may also update these Terms; if a change is material we will tell you in the Services or by email before it takes effect. Continuing to use the Services after that means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the United States and of the state in which APPTS LLC is organized, without regard to conflict-of-laws rules.

15. Contact us

Questions about these Terms? support@appts.com, or APPTS LLC, PO Box 1105, Charleston, SC 29401.